Terms & Conditions – Adelaide Recycling Container Return System

Last updated: 9 December 2025

1. About Adelaide Recycling

These Terms & Conditions (“Terms”) govern the container collection and refund services provided by:

Adelaide Recycling
ABN: 39 612 660 456
142 Findon Rd, Findon SA 5023
Email: admin@adelaiderecycling.com.au
Phone: (08) 8445 2318

In these Terms, “Adelaide Recycling”, “we”, “us” or “our” means Adelaide Recycling and “you” or “your” means the customer using our services or web app.

By creating an account, booking a collection, providing your details (including bank details) or using our web application (the “App”), you agree to these Terms.

2. Service Description

Adelaide Recycling operates a container collection and refund service to help you claim the refund payable under South Australia’s container deposit scheme, which provides a 10-cent refund on eligible beverage containers when returned to an approved depot or collection service.

The scheme is established and regulated under the Environment Protection Act 1993 (SA) and associated Environment Protection (Beverage Container Deposit Scheme) Regulations, and administered by the Environment Protection Authority (EPA) South Australia.

Our role is to:

  • Collect eligible containers (or receive them at our site);

  • Count and sort your eligible containers;

  • Arrange payment of the applicable refund amount to you via the bank details you provide; and

  • Comply with relevant requirements for approved collection depots and service operators in SA.

3. Eligibility and Registration

To use the App and our refund service, you must:

  • Be at least 18 years of age, or have consent from a parent/guardian;

  • Provide accurate and complete personal information (including legal name and contact details);

  • Provide correct bank details to receive your refund; and

  • Use the service only for lawful purposes and in accordance with SA container deposit laws.

You must keep your registration details up to date and notify us of any changes.

4. Container Eligibility and Refund Calculation

  1. Eligible containers
    Refunds are only payable on containers that are eligible under South Australian container deposit legislation at the time of processing. This typically includes most beverage containers marked with the 10-cent refund logo, subject to the legislation and any changes made by the SA Government.

  2. Counting and verification

    • Our staff or systems will count and verify your containers.

    • The count recorded by Adelaide Recycling at the time of processing will be the count used to determine your refund.

    • We may re-count, audit, or verify loads where we suspect error or fraud.

  3. Refund amount

    • The refund per container is determined by SA law (currently 10 cents per eligible container but subject to legislative change).

    • Refunds will be paid via electronic funds transfer (EFT) to the bank account you nominate in the App.

  4. Non-eligible or contaminated loads

    • Containers that are not eligible, excessively contaminated, or otherwise non-compliant may be rejected or excluded from your refund.

    • We are not obliged to return rejected containers unless required by law.

5. Bank Details and Payments

To receive your refund, you must provide bank account details (e.g. account name, BSB and account number). You:

  • Authorise Adelaide Recycling to use these details to pay your refund;

  • Confirm that you have authority to operate the nominated account;

  • Acknowledge that incorrect details may result in delayed or failed payments.

We will take reasonable steps to process your refund promptly after counting your containers. However, payment timeframes may depend on banking systems and volume of collections.

If you provide incorrect bank details and funds are deposited into the wrong account, we will make reasonable efforts to assist but are not responsible for recovering those funds unless required by law.

6. Your Responsibilities

You agree to:

  • Provide accurate information about your identity and containers;

  • Not deliberately overstate or misrepresent the number or type of containers;

  • Not use the service for fraudulent purposes (e.g. stolen containers, artificially inflated counts);

  • Follow any instructions or rules published in the App or at our premises.

We may suspend or terminate access to the service, or withhold refunds, if we reasonably believe there is fraud, misuse or a breach of these Terms or applicable law.

7. Service Availability and Changes

We will use reasonable efforts to keep the App and our services available; however:

  • We do not guarantee uninterrupted or error-free operation;

  • The service may be temporarily unavailable due to maintenance, upgrades, system failures, or events beyond our control;

  • The SA container deposit scheme itself may change, including which containers are eligible and refund amounts, following legislative or regulatory changes.

We may modify or update these Terms or our services to reflect operational needs, legal changes, or improvements. Where changes are material, we will provide notice through the App, website or email.

8. Australian Consumer Law

Nothing in these Terms is intended to exclude, restrict or modify any non-excludable rights you have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)).

To the extent permitted by law:

  • Our liability for failure to comply with a consumer guarantee is limited (at our option) to supplying the service again or paying the cost of having the service supplied again; and

  • We are not liable for any indirect or consequential loss or damage.

9. Limitation of Liability

Subject always to the Australian Consumer Law:

  • We are not responsible for loss or damage arising from delays, errors in banking networks, or changes to SA container deposit laws;

  • We are not liable for loss resulting from you providing incorrect or incomplete information;

  • To the extent permitted by law, our total aggregate liability to you for any claim relating to the service is limited to the total amount of refunds processed for you in the 12 months before the claim.

10. Privacy

We handle your personal information, including bank details, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) to the extent they apply to us.

For details on how we collect, use and store your information, please refer to our Privacy Policy.

11. Governing Law

These Terms are governed by the laws of South Australia, and you submit to the non-exclusive jurisdiction of the courts of South Australia and the Federal Court of Australia.

12. Contact

For questions or concerns about these Terms, contact:

Adelaide Recycling
142 Findon Rd, Findon SA 5023
Email: admin@adelaiderecycling.com.au
Phone: (08) 8445 2318