Privacy Policy
Last updated: January 2026
At Adelaide Recycling, we are committed to protecting your privacy as a customer and as a visitor to our website (www.adelaiderecycling.com.au) and when using our application services. We collect information about you to provide and improve our services. We respect the privacy and confidentiality of your information and adhere to the Australian Privacy Principles under the Privacy Act 1988. Please read this privacy policy carefully to understand how we collect, use, store and disclose your personal information.
INFORMATION WE COLLECT FROM YOU
During your visits to our website, use of our App and services, we may collect information including: name, company name, email address, telephone number, banking details, billing address, geographic location, IP address, user names or login details, support queries, records of container transactions including refunds, and general browsing information (together, ‘Personal Data’).
Our services are not directed at persons under 18 years old, and we do not knowingly collect Personal Data from children under 18. If we become aware that a child under 18 has provided Personal Data, we will delete it as soon as possible. If you are a parent or guardian and believe your child has provided us with Personal Data without your consent, please contact us.
You may review, correct, update, or request deletion of your Personal Data by logging into your account or contacting us directly.
HOW WE USE YOUR INFORMATION
Personally Identifiable Information: We use Personal Data to provide and improve our recycling and refund services, including communicating with you, verifying your identity to enable us to process refunds to you, providing technical support, notifying you of updates and offers, sharing useful content, measuring customer satisfaction, diagnosing problems, and delivering a personalised website experience.
Marketing communications are only sent to those who have requested or subscribed. You may opt out at any time by unsubscribing or contacting us, and your request will be processed promptly.
Non-Personally Identifiable Information: We also use aggregated or anonymised information to improve our services, including administering our website, generating reports and analytics, advertising, identifying user needs, and improving customer experience.
Information you make publicly available, such as blog comments or testimonials, may be visible to others. If you remove such information, copies may still exist in cached or archived pages or if others have saved it.
STORAGE AND SECURITY OF YOUR INFORMATION
We take reasonable steps to protect the confidentiality of your Personal Data while in our possession or control. Personal Data is stored on secure servers and protected against unauthorised access or use. Credit card information is encrypted before transmission and is not stored on our servers.
To deliver our services, Personal Data may be transferred across borders for storage or processing in countries outside Australia. Transfers occur only to countries with adequate privacy protections.
We retain Personal Data as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.
If a security breach occurs and Personal Data is compromised, we will notify you promptly in accordance with applicable law.
COOKIES AND PIXELS
Cookies are small files placed in your browser that collect information about website use. Cookies help tailor website functionality to your preferences. Cookies do not access information stored on your computer or Personal Data. Most browsers accept cookies automatically, but you may reject them through browser settings. This may limit your use of some website features.
We use cookies to analyse website traffic, enable social media features, improve visitor experience, and serve relevant ads through third-party services such as Google Ads and Facebook Ads. Ads may appear on our website or other websites you visit.
SHARING YOUR INFORMATION WITH THIRD PARTIES
We do not sell or trade Personal Data.
Personal Data is only disclosed to third-party suppliers when required by law, to enable us to deliver our services, for payment processing, or to protect our legal rights, including copyright and trademarks. Any third party receiving Personal Data must comply with our privacy standards and is contractually prohibited from using your data for any purpose other than that agreed.
DISCLOSURE OF YOUR INFORMATION
We may disclose Personal Data to comply with legal obligations, including laws, regulations, court orders, subpoenas, warrants, or law enforcement requests. Personal Data may also be used to protect the rights, property, or safety of insertwebsite.com.au, our customers, or third parties.
In the event of a business change, such as a merger, sale, or transfer of assets, customer information including Personal Data may be transferred to a purchaser under a confidentiality agreement. Any disclosure will only occur in good faith and as legally required.
LINKS TO OTHER WEBSITES
Our website may contain links to third-party websites for convenience. These links do not imply endorsement or approval. We are not responsible for the privacy practices of other websites. We encourage users to review the privacy policies of any external sites. This policy applies only to information collected by our website.
ACCESS, CORRECTION, AND COMPLAINTS
Under the Australian Privacy Principles (APP 12 and 13), you have the right to:
Access the Personal Data we hold about you.
Request corrections to your Personal Data if it is inaccurate, incomplete, or out of date.
Make a complaint if you believe we have breached the APPs.
To exercise these rights, please contact us at:
Privacy Officer – Adelaide Recycling
Email: admin@adelaiderecycling.com.au
Phone: (08) 8445 2318
We will respond within 30 days of your request, or sooner where possible.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) for further assistance.
CHANGE IN PRIVACY POLICY
This privacy policy may be updated to remain current. Modifications take effect immediately upon posting to our website. Please review this policy periodically.
CONTACT US
For questions or concerns regarding this privacy policy or use of your Personal Data, please contact us at admin@adelaiderecycling.com.au. We will respond within 48 hours.