Privacy Policy

Last updated: 9 December 2025

Adelaide Recycling is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), to the extent they apply to us as an APP entity.

This Privacy Policy explains how we collect, use, store and disclose your personal information, including details provided through our web application (the “App”) when you participate in South Australia’s container deposit scheme through our services.

1. Our Details

Adelaide Recycling
ABN: 39 612 660 456
142 Findon Rd, Findon SA 5023
Email: admin@adelaiderecycling.com.au
Phone: (08) 8445 2318

2. Types of Personal Information We Collect

We may collect:

Identity and contact details

  • Full name

  • Address and postcode

  • Email address

  • Phone number

  • Date of birth (if required for verification)

Account and transaction information

  • Usernames or login details

  • Records of container transactions and refunds

  • Banking details (e.g. account name, BSB and account number) used to pay your refunds

  • Communication records with us (e.g. emails, forms, support requests)

Technical information

  • IP address

  • Device identifiers

  • Browser type and version

  • Access times and pages viewed

  • Cookies and similar technologies (see “Cookies” below)

We do not collect full credit card numbers through the App.

3. How We Collect Personal Information

We collect personal information:

  • When you create an account or submit a form in the App;

  • When you attend our site and provide details for your refund;

  • When you contact us by phone, email or in person;

  • From our technology systems (e.g. logs, cookies, analytics).

Where it is reasonable and practicable, we collect personal information directly from you. In some cases, we may receive information from third parties (e.g. regulators, payment providers) to comply with legal or reporting obligations.

4. Purposes for Collecting and Using Your Information

We collect, hold, use and disclose your personal information for purposes including:

  • Providing our container collection and refund services;

  • Verifying your identity and eligibility for refunds;

  • Processing and paying refunds to your nominated bank account;

  • Operating, maintaining and improving our App and systems;

  • Responding to enquiries, complaints or feedback;

  • Meeting our obligations under South Australian container deposit legislation and any relevant approvals or guidelines;

  • Preventing and investigating fraud, misuse or unlawful activity;

  • Complying with legal, regulatory and reporting obligations.

Where we use your personal information for direct marketing (such as updates about our services), this will be done in accordance with APP 7 and you may opt out at any time.

5. Legal Basis (where applicable)

Where privacy law requires a legal basis (e.g. under the APPs):

  • We collect and use personal information with your consent (e.g. when you sign up and provide details);

  • To perform our contract with you (providing collection and refund services);

  • To comply with legal obligations (container deposit scheme requirements, record-keeping and reporting); and

  • For our legitimate interests, such as improving our services and preventing fraud, in a way that is proportionate and respects your privacy rights.

6. Disclosure of Personal Information

We may disclose your personal information to:

  • Financial institutions and payment providers to process refunds;

  • IT and cloud service providers who host or support our App and systems;

  • Regulators and government bodies, including the Environment Protection Authority (SA) or other agencies responsible for administering the container deposit scheme, where required or authorised by law;

  • Professional advisers (e.g. accountants, auditors, legal advisers);

  • Law enforcement or other authorities where we are required or authorised to do so.

We do not sell your personal information to third parties.

7. Data Security

We take reasonable steps to protect personal information we hold from misuse, interference, loss, and unauthorised access, modification or disclosure (APP 11).

These steps may include:

  • Encryption of sensitive information (including bank details) in transit and at rest where appropriate;

  • Role-based access controls and authentication measures;

  • Secure storage systems and regular security updates;

  • Staff training and confidentiality obligations.

However, no method of transmission or storage is completely secure. You use the App and provide information at your own risk.

If a data breach occurs that is likely to result in serious harm, we will assess it and, where required, notify affected individuals and the Office of the Australian Information Commissioner (OAIC) under the Notifiable Data Breaches scheme.

8. Data Retention

We retain personal information for as long as necessary to:

  • Provide our services and maintain your account;

  • Meet our legal, tax, regulatory and record-keeping obligations (including under SA container deposit scheme rules);

  • Resolve disputes and enforce agreements.

When personal information is no longer required, we will take reasonable steps to de-identify or securely destroy it.

9. Access and Correction

You have the right to request:

  • Access to personal information we hold about you (APP 12); and

  • Correction of personal information you believe is inaccurate, out-of-date, incomplete or misleading (APP 13).

To make a request, contact us using the details in section 1. We may need to verify your identity before providing access or making corrections. In some cases, we may refuse access where permitted or required by law; if so, we will explain why.

10. Cookies and Analytics

Our App and website may use cookies and similar technologies to:

  • Maintain sessions and user preferences;

  • Monitor performance and usage;

  • Improve functionality and user experience.

You can adjust your browser settings to refuse cookies, but this may affect some features of the App.

11. Complaints

If you have concerns about how we have handled your personal information, please contact us first so we can try to resolve the issue:

Privacy Officer – Adelaide Recycling
Email: admin@adelaiderecycling.com.au
Phone: (08) 8445 2318

If you are not satisfied with our response, you may lodge a complaint with:

12. Changes to This Privacy Policy

We may update this Policy from time to time (for example, due to legal changes or improvements in our practices). The updated version will be posted in the App or on our website with a new “Last updated” date. Your continued use of our services after changes take effect constitutes acceptance of the updated Policy.