Terms of Use
Last updated: 11 Feb 2026
These Terms & Conditions (Terms) govern the container collection and refund services provided by:
Scali Enterprises Pty Ltd t/a Adelaide Recycling (Adelaide Recycling)
ABN: 39 612 660 456
142 Findon Rd, Findon SA 5023
Email: admin@adelaiderecycling.com.au
Phone: (08) 8445 2318
In these Terms:
Adelaide Recycling, we, us or our means Adelaide Recycling.
App means the website-based platform functionality operated by Adelaide Recycling that enables subscribers to create an account, log in, schedule bookings, manage bank details and use our return service.
Eligible Containers means beverage containers that qualify for a refund under the South Australian container deposit scheme at the time of processing, in accordance with applicable legislation and Environment Protection Act (‘EPA’) requirements.
Services means the container collection, receipt, counting, sorting, verification and refund-processing services provided by Adelaide Recycling, including the operation of the App, the facilitation of electronic refund payments, the administration of customer accounts, and all related activities that enable customers to claim refunds under the South Australian container deposit scheme in accordance with applicable legislation.
You or your means the customer using our Services through the Website or the App.
Website means the online platform and application located at www.adelaiderecycling.com.au through which our Services may be accessed.
By creating an account, booking a collection, providing your details (including bank details) or using the Website and the App, you agree to these Terms and our Privacy Policy.
1. ABOUT ADELAIDE RECYCLING
Adelaide Recycling operates a container collection and refund service to enable you to claim the refund payable under South Australia’s container deposit scheme, which provides a 10-cent refund on eligible beverage containers when returned to an approved depot or collection service.
The scheme is established and regulated under the Environment Protection Act 1993 (SA) and the Environment Protection (Beverage Container Deposit Scheme) Regulations, and is administered by the Environment Protection Authority (EPA) South Australia.
Our role is to collect Eligible Containers (or receive them at our site), count and sort your Eligible Containers, arrange payment of the applicable refund amount to you via the bank details you provide, and comply with relevant requirements for approved collection depots and service operators in South Australia.
2. HOW IT WORKS
Standard Drop-Off (Household Quantities)
You can sign up to our Service via our App. You must create an account, log in securely, and must not share your account information with others.
Once your account is created, you may book a drop-off time for your containers up to one hour before the facility’s closing time.
For typical household quantities, our staff will count the Eligible Containers at the time of drop-off and issue your refund to the bank account nominated in the App within 3 business days.
Commercial and High-Volume Drop-Offs
Loads originating from commercial premises, large events, community drives, or any delivery that Adelaide Recycling reasonably considers to be high volume may require additional handling, sorting, verification, and auditing. As a result, counting and processing times may be extended, and refunds may take longer than 3 business days to be completed.
Adelaide Recycling reserves the right to determine, at its sole discretion, whether a load constitutes a high-volume delivery and to adjust processing timeframes accordingly.
3. ELIGIBILITY AND REGISTRATION
To use the App and our Service, you must be at least 18 years of age or have consent from a parent or guardian, provide accurate and complete personal information including your legal name and contact details, provide correct bank details to receive your refund, and use the Service only for lawful purposes and in accordance with South Australian container deposit laws.
By providing us with your banking details, you are agreeing to grant us the authority to process any refunds due to you and permit us to direct them to your nominated bank account.
You must keep your registration details up to date and notify us of any changes.
Please note: any inactive accounts that have not been used for 12 months will be deleted and removed from the App. Should you wish to recommence using our Services, you will be required to re-register and set up a new account.
4. USE OF THE WEBSITE AND APP
You must use the Website and the App only for lawful purposes and in connection with Adelaide Recycling’s Services. You must provide accurate and current information when requested, keep your login details secure, and notify us immediately if you believe your account has been compromised.
You must not attempt to gain unauthorised access to the Website, the App or our systems, interfere with or disrupt their operation, use automated tools to abuse or overload the Service, or upload or transmit malicious code or harmful content.
All content on the Website and accessed within the App, including text, graphics, logos, icons, images, software and layout, is owned or licensed by Adelaide Recycling and is protected by copyright, trade mark and other intellectual property laws. You may view and use the Website and the App for your personal, non-commercial use in connection with our services. You must not copy, reproduce, modify, adapt, distribute or create derivative works from the Website or App content, or reverse engineer or attempt to extract source code except where permitted by law.
The Website may contain links to third-party websites or services. We do not control and are not responsible for the content, privacy practices or terms of those third parties, nor for any loss or damage arising from your use of third-party services. You should review the terms and privacy policies of any third-party services you use or access.
We use reasonable technical and organisational measures to secure the Website, the App and your personal information. However, we cannot guarantee that the Website or App will be free from security risks. You are responsible for using up-to-date security software on your devices, ensuring that your login credentials are not disclosed to others, and logging out after accessing the App, especially on shared devices.
The Website and App are provided on an “as is” and “as available” basis. We do not guarantee uninterrupted, timely, secure or error-free operation, that information will always be current or free from errors, or that the Website or App will be compatible with all devices or browsers. We may update, change or remove features at any time.
We may suspend or terminate your access to the App if you breach these Terms, we reasonably suspect fraud, misuse or security issues, or if we modify or discontinue the Website or the App. Where possible, we will provide notice of material changes or discontinuation.
5. CONTAINER ELIGIBILITY AND REFUND CALCULATION
Refunds are payable only on Eligible Containers under South Australian container deposit legislation at the time of processing. Eligibility generally includes beverage containers marked with the 10-cent refund logo, subject to applicable legislation and changes by the South Australian Government.
Our staff and/or systems will count and verify your Eligible Containers. The count recorded by Adelaide Recycling at the time of processing will be used to determine your refund. We may re-count, audit or verify loads where we suspect error, contamination or fraud.
The refund amount is determined by South Australian law. Refunds will be paid via electronic funds transfer to the bank account you nominate in the App.
Containers that are non-eligible, excessively contaminated or otherwise non-compliant may be rejected or excluded from your refund. We are not obliged to return rejected containers unless required by law and our determination on any number counts, rejected, damaged, contaminated or otherwise excluded containers are final and determined in our sole discretion.
Adelaide Recycling does not accept responsibility for the removal, disposal, or handling of any materials delivered that are not beverage containers, including but not limited to general waste, household rubbish, packaging, or other non-container items. Where such materials are identified within a load, Adelaide Recycling reserves the right to delay processing and/or payment of any refund until the items have been collected or removed at your cost. Any costs incurred by Adelaide Recycling in managing, separating, storing, or disposing of such materials will be charged to you and invoiced accordingly. You agree to pay all such charges upon demand, and Adelaide Recycling reserves the right to recover any outstanding amounts through lawful means.
Please note: any non-eligible or excluded containers are not retained and are discarded immediately.
6. BANK DETAILS AND PAYMENTS
To receive your refund, you must provide complete and accurate bank account details including the account name, BSB and account number. You authorise us to use these details to pay your refund, confirm that you are authorised to operate the nominated account, and acknowledge that incorrect details may delay or prevent payment.
We will take reasonable steps to process refunds promptly after counting your containers. Payment timeframes may depend on banking networks and service volumes. If you provide incorrect details and funds are paid to the wrong account, we will make reasonable efforts to assist but are not responsible for recovering the funds unless required by law.
Please note: refunds may take more than 72 hours to appear in your account, depending on your bank’s processing times. We recommend checking with your bank to confirm how long refunds typically take to clear and when deposited funds will be available for use.
7. YOUR RESPONSIBILITIES
You agree to provide accurate information about your identity and Eligible Containers, not deliberately overstate or misrepresent Eligible Containers numbers or types, not use the Service for fraudulent purposes such as stolen containers or artificially inflated counts, and follow any instructions or rules published through the App and at our premises.
We may suspend or terminate your access to the Service, or withhold refunds, if we reasonably believe there is fraud, misuse or a breach of these Terms or any applicable law.
8. SERVICE AVAILABILITY AND CHANGES TO SERVICES
We will use reasonable efforts to keep the Website, the App and our Services available, but we do not guarantee uninterrupted or error-free operation. The Service may be temporarily unavailable due to maintenance, upgrades, system failures or events beyond our control.
The South Australian container deposit scheme may change, including container eligibility and refund amounts, following legislative or regulatory amendment.
We may modify or update these Terms or our services to reflect operational needs, legal changes or improvements. Where changes are material, we will provide notice through the Website, the App or email.
9. AUSTRALIAN CONSUMER LAW
Nothing in these Terms is intended to exclude, restrict or modify any non-excludable rights under the Australian Consumer Law.
To the extent permitted by law, our liability for failure to comply with a consumer guarantee is limited, at our option, to supplying the service again or paying the cost of having the service supplied again, and we are not liable for indirect or consequential loss or damage.
10. LIMITATION OF LIABLITY AND INDEMNITY
Subject to the Australian Consumer Law, we are not responsible for direct, indirect or consequential loss or damage arising from our Services, including but not limited to delays, errors in banking networks or changes to South Australian container deposit laws. We are at no time liable for loss resulting from you providing incorrect or incomplete information.
To the extent permitted by law, our total aggregate liability to you for any claim relating to the Service is limited to the total amount of refunds processed for you in the 6 months before the claim.
Further you agree to indemnify us for any misuse, misappropriation, third party claims including but not limited to any issues or actions resulting from your misuse of our Services, provision of incorrect information or your breach of these Terms.
11. PRIVACY
We handle your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles to the extent they apply to us. For details on how we collect, use and store your information, please refer to our Privacy Policy.
12. GOVERNING LAW
These Terms are governed by the laws of South Australia. You submit to the non-exclusive jurisdiction of the courts of South Australia and the Federal Court of Australia.
13. CONTACT ENQUIRIES
For any queries contact:
Adelaide Recycling
142 Findon Rd, Findon SA 5023
Email: admin@adelaiderecycling.com.au
Phone: (08) 8445 2318